FAQ
1. What is Retsol Africa's B2B Buying Portal?
Retsol Africa's B2B Buying Portal is an online platform designed to streamline the procurement process for our customers, making it more efficient and convenient.
2. How can I access Retsol Africa's B2B Buying Portal?
To access our portal, you need to be onboarded and vetted as customer. Thereafter our team will send you a link to register and create an account. Once registered, you can log in using your credentials.
Contact are team today!
3. Is there a fee for using Retsol Africa's B2B Buying Portal?
Registration and basic access to the portal are free. However, we offer other services and plans with additional benefits. Get in touch with our sales team for further details.
4. What types of products can I find on Retsol Africa's B2B Buying Portal?
Our portal hosts a wide range of products and brands. From convenience retail to hospitality we have all the necessary FMCG, Food, Baked Goods and Non-Food items available for purchase. Simply use our search and filter options to find what you need.
5. How do I search for products or brands on the portal?
You can search by entering keywords, categories, or specific brand names in the search bar. Additionally, you can use advanced filters to narrow down your search results based on price, location, and other criteria.
6. Can I place orders directly through the portal?
Yes, you can. Once you find a product that meets your needs place orders directly through the portal.
7. Is Retsol Africa's B2B Buying Portal secure for transactions?
We take security seriously. Our portal uses encryption and other security measures to protect your data and transactions. However, it's important to exercise caution and follow best practices when conducting business online.
8. How do I contact customer support for assistance?
If you need assistance or have any questions, you can contact our customer support team through the "Contact Us" section on our website. We're here to help you with any issues or inquiries.
9. Can I track the status of my orders on Retsol Africa's B2B Buying Portal?
Unfortunately not at this stage but we are working on it. Watch this space.
10. What payment methods are accepted on Retsol Africa's B2B Buying Portal?
The accepted payment methods may vary depending on the customer. Common payment options include bank transfers, and on account , and other electronic payment methods.
11. Can I use Retsol Africa's B2B Buying Portal on mobile devices?
Yes, our portal is mobile-responsive, allowing you to access it on smartphones and tablets. You can use our platform on the go for all your B2B procurement needs.
If you have any more specific questions or need further assistance, please don't hesitate to reach out to our customer support team.